1. Acceptance of Terms

By accessing our website or engaging Arvion Limited to provide services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with these Terms, you should not use our website or services.

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2. Services

Arvion Limited provides custom software development and digital technology services including custom website development, web applications, mobile application development, e-commerce solutions, UI/UX design, API integrations, software maintenance, technical support, business automation, Progressive Web Apps (PWAs), and digital infrastructure optimization. All services are delivered on a project basis and may be performed in agreed milestones where applicable. All services are delivered remotely to clients located in Hong Kong, the European Union, the United Kingdom, and other international markets.

 

3. Engagement & Proposals

All projects begin with an initial consultation to assess the Client's objectives and requirements. Based on the agreed requirements, Arvion Limited prepares a proposal or statement of work defining the project scope, estimated timeline, deliverables, pricing, and commercial terms. Work commences only after the proposal has been accepted in writing. We reserve the right to decline any project request.

 

4. Project Scope and Change Requests
 

The project scope, deliverables, timeline, and commercial terms are defined in the applicable proposal or service agreement. Any request to modify the agreed scope of work, functionality, deliverables, or project timeline may require a revised quotation, additional fees, or an updated delivery schedule. No changes shall become binding unless confirmed in writing by both parties.

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5. Quotations and Pricing

All quotations are provided based on the information available at the time of preparation and remain valid for the period specified in the quotation, unless otherwise stated. Any changes to the project scope, requirements, or assumptions may result in revised pricing.

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6. Payment Terms

Payment terms are agreed on a project-by-project basis and are specified in the applicable proposal, service agreement, or invoice. Unless otherwise agreed in writing:

• invoices may be issued before work commences, upon completion of agreed project milestones, or in accordance with the agreed payment schedule;

• invoices are payable within fourteen (14) days from the invoice date;

• payments may be made by bank transfer (including SEPA/SWIFT where applicable), secure online payment links, card payment through an approved payment service provider, or any other payment method agreed between the parties;

• unless otherwise stated, all prices are exclusive of applicable taxes.

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7. Acceptance of Deliverables

The Client shall review the delivered work within a reasonable period after delivery and promptly notify Arvion Limited of any material defects or deviations from the agreed specifications. If no written objections are received within the review period specified in the applicable proposal or service agreement, the deliverables shall be deemed accepted. Minor defects that do not materially affect the functionality or intended use of the deliverables shall not constitute grounds for rejection.

 

8. Deposits

Payment terms are agreed on a project-by-project basis and are specified in the applicable project agreement or invoice. Unless otherwise agreed: fixed-price projects require a deposit before work commences; milestone-based projects are invoiced upon completion of each agreed milestone; hourly consulting services are billed on the basis of monthly invoices. All invoices are payable within fourteen (14) days from the invoice date.

 

9. Intellectual Property

Upon receipt of full payment, the Client receives full ownership of the deliverables created specifically for the project. Ownership of the deliverables shall remain with Arvion Limited until full payment has been received. Arvion Limited retains ownership of any pre-existing software, tools, frameworks, methodologies, templates, libraries, or other intellectual property used in providing the services. Unless otherwise agreed in writing, Arvion Limited may include completed work in its portfolio for demonstration purposes.

 

10. Client Responsibilities

The Client agrees to provide all information, materials, content, approvals, and access necessary for the performance of the services in a timely manner. Delays in providing required information or approvals may result in adjustments to the project schedule, delivery dates, or additional costs where applicable.

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11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement.

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12. Limitation of Liability

To the fullest extent permitted by Hong Kong law, Arvion Limited shall not be liable for any indirect, incidental or consequential damages. Our total liability shall not exceed the amount paid by the Client for the relevant service.

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13. Warranties

Arvion Limited warrants that its services will be performed with reasonable skill and care in accordance with generally accepted industry standards. We do not warrant that our services will be uninterrupted or error-free and will use reasonable efforts to correct any defects identified within a reasonable timeframe.

 

14. Cancellation Policy

The Client may request cancellation of a project at any time by providing written notice. If work has not yet commenced, any payments made, excluding any non-refundable deposit where applicable, may be refunded at the discretion of Arvion Limited, less any applicable administrative or transaction costs. If work has already commenced, the Client shall pay for all work completed up to the cancellation date. Any remaining prepaid amount, excluding the non-refundable deposit and relating only to services not yet performed, may be refunded at the discretion of Arvion Limited.

 

15. Refund Policy

Payments for services already performed are non-refundable. Deposits are non-refundable once work has commenced. If Arvion Limited is unable to deliver the agreed services due to its own material breach, any applicable refund will be calculated based on the uncompleted portion of the project. All refund requests are reviewed individually in accordance with the applicable service agreement.

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16. Governing Law

These Terms & Conditions are governed by the laws of Hong Kong SAR. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

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17. Entire Agreement

These Terms & Conditions, together with any applicable proposal, service agreement, or invoice, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, or understandings relating to the services.

 

18. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

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19. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, epidemics, government actions, labour disputes, internet outages, or other force majeure events.

 

20. Changes to These Terms

Arvion Limited reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on our website and become effective upon publication unless otherwise stated.

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21. Contact

For any questions regarding these Terms & Conditions, please contact us at info@arvion.hk